State Farm® Insurance Agent Mark Rich
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brian Butcher
March 11, 2025
5
out of
5
rating by Brian Butcher
"Easy to work with and very professional."
Diândria Rich
February 22, 2025
5
out of
5
rating by Diândria Rich
"This team is the best to work with on Maui. Thank you!"
Jennifer Aganos
October 26, 2024
5
out of
5
rating by Jennifer Aganos
"Highly recommend State Farm! They are quick to provide proof of insurance to the dealership when I purchase a new vehicle. My family and I got into an accident a couple years ago and they were quick to cover costs and even paid for my car seats. They also provide an Uber credit if your car is ever in need of a tow. I have all my vehicles covered under State Farm and continue to do so. I would insure my home with State Farm too if they provided that service! I can’t recommend State Farm enough."
We responded:
"Thank you so much, Jennifer! We appreciate your 5-star review and are so glad you have had good service! - Mark"
harrison potter
May 24, 2024
5
out of
5
rating by harrison potter
"Jennifer was quick, professional and very helpful. Mahalo!"
We responded:
"Aloha Harrison! Thank you for your kind words about Jennifer. We're delighted to hear she provided you with quick and helpful service. Please don't hesitate to reach out if you have additional questions or need further assistance. -Mark"
Dean Ono
May 3, 2024
5
out of
5
rating by Dean Ono
"Aloha, Celia Shibata provided excellent customer service by researching my account history and emailing a very detailed explanation of the various amounts due and balances. She is the main reason that we continue to get insurance from State Farm. Mahalo, Dean M. and Jill Anne S. Ono"
We responded:
" Aloha, Dean and Jill! Thank you for taking the time to share your positive experience with Celia. We're lucky to have her on our team and even luckier to have wonderful customers like you. Thank you for choosing us for your insurance needs. We look forward to many more years of serving you both! -Mark "
Norberto Sanchez
January 19, 2024
5
out of
5
rating by Norberto Sanchez
"Great prices and Awesome Customer service 👏 👍🏻 👌"
We responded:
"Thank you, Norberto!"
Mark Tauer
January 14, 2024
5
out of
5
rating by Mark Tauer
"Great people and good service"
We responded:
"Thank you for your kind words, Mark! We strive to provide excellent service, and I'm glad you had a positive experience with our team. We appreciate your feedback and look forward to serving you in the future. - Mark"
Robert McKnight
July 31, 2023
5
out of
5
rating by Robert McKnight
"Excellent customer service. Celia is wonderful to work with."
We responded:
"Thank you Robert! I agree!"
Ales Prajzler
March 26, 2023
5
out of
5
rating by Ales Prajzler
"First time dealing with Mark and his team, yet I would definitely recommend these awesome guys… very friendly, fast, efficient, just a pleasure to deal with. Big Mahalo! Hope they are there for me, should I ever need them for a claim😉😉😉"
We responded:
"Thank you Ales!!"
Leinaala Romkee
March 9, 2023
5
out of
5
rating by Leinaala Romkee
"I've been looking around for new insurance and started a quote on the State Farm site. It was easy and seamless. After saving the quote to talk to my husband about it, I received a timely call from Amber and we were able to get insurance right away and cheaper than our previous company! Thank you God and State Farm for such a smooth transition!"
We responded:
"We appreciate your business greatly! Please let us know if we can help any further! "
Rocky LaRocco
September 19, 2022
5
out of
5
rating by Rocky LaRocco
"Been with State Farm well over 20 years. Their response time and professionalism is excellent. The credit goes to this particular office. Also Jennifer who has been a big help. Rocky"
We responded:
"Thank you Rocky ! We appreciate you tremendously!"
Boysie T
August 26, 2022
5
out of
5
rating by Boysie T
"Amber was awesome helping me out!! Great service and friendly! Mahalo again to Amber!"
We responded:
"Thanks Boysie! Amber does a great job!"
Neil Chawla
August 19, 2022
5
out of
5
rating by Neil Chawla
"The whole team at State Farm in Kahului is amazing. They were very helpful as I relocated here from another state, keeping in constant communication with myself, the mortgage agent and my State Farm agent from where I was moving from. They also helped to get me great rates on home and auto by bundling and keeping high amounts of coverage on all of my property. Everyone is very friendly and easy to communicate with at Mark's office. I highly recommend this team!"
We responded:
"Thank you so much Neil!"
Virginia Frank
August 11, 2022
5
out of
5
rating by Virginia Frank
"The staff is so wonderful and knowledge! I would recommend this office to anyone wanting great insurance advice."
We responded:
"Many thanks Virginia!"
Jenn Acob
August 6, 2022
5
out of
5
rating by Jenn Acob
"Amber at State Farm was not only super patient and kind but she went above and beyond to help me with a complex problem. It was so nice to have such a positive interaction on a Friday afternoon. I will be reaching out to her again soon to switch my daughters car insurance policy over to State Farm as well! Mahalo Amber!"
We responded:
"Thank you so much Jenn!"
Charlie Dominguez
August 2, 2022
5
out of
5
rating by Charlie Dominguez
"The customer service at this State farm insurance office has been amazing, Consistent communication and service."
We responded:
"Aloha Charles! Thank you so much for your business, and taking the time to leave our office a review. Our team takes pride in providing the highest quality of customer service to each person we work with - so it's very much appreciated to receive this feedback from you. Mahalo once again for your business! We look forward to working with you again soon. Sincerely from Mark, Celia, Jennifer & Amber~ The Mark Rich State Farm team of Kahului, HI"
Addie Leialoha
July 25, 2022
5
out of
5
rating by Addie Leialoha
"These people are the best. I have been with them for so many years now and I will never go to any other agency! I'm so happy with the service and the staff."
We responded:
"Aloha Addie! So kind of you to leave our team a review - thank you so much for your kind words and business over the years. We appreciate it more than we say! As always, we look forward to talking to you again soon :-) Sincerely from the Mark Rich team~ Mark, Celia, Jennifer & Amber"
Jesse Veit
July 11, 2022
5
out of
5
rating by Jesse Veit
"The agents at this branch are absolutely amazing! Doing a wonderful job offering a service to the community in a direct, clear, warm and convenient way, I enjoy my visits! Thank you"
We responded:
"Aloha Jesse, So wonderful of you to take your time to leave us this review - MAHALO for your kind words! We do our absolute best to serve Maui not only with excellent products, but also with the best of customer service - so it's very gratifying to hear we are on the right track. 😀 Again, thanks so much & we look forward to working with you again soon! Sincerely from the Mark Rich State Farm team~ Mark, Celia, Jenn & Amber"
Wilson Tadeo
July 5, 2022
5
out of
5
rating by Wilson Tadeo
"Amber was great! Saved me a bunch of money ! 100% satisfied!"
We responded:
"Aloha Wilson, Mahalo for your review! We are very pleased to hear you had an excellent experience with our office. Not only do we aim to help our customers save, but the ultimate goal is to ensure each person is 100% satisfied with their entire experience working with our team, so thank you again for providing your feedback! Have a wonderful rest of the week & we look forward to working with you again soon~ Mahalo from Mark, Celia, Jenn & Amber Mark Rich State Farm of Kahului"
Destryee Jacintho
July 2, 2022
5
out of
5
rating by Destryee Jacintho
"I have been a customer of Mark Rich since the beginning. (around thirteen years . Their team goes above and beyond to help you with all your insurance needs. Such a blessing to know that I can rely on State Farm insurance. Thank you, Destryee"
We responded:
"Aloha Destryee, You are so kind. Mahalo for taking your time to leave our office a review - and thank you so very much for your support & your business over the years. It's always a joy for our team when working with your family. Thank you again Destryee. We look forward to seeing you again soon. ~Sincerely from Mark, Celia, Jenn & Amber"
jadeon santos
June 14, 2022
5
out of
5
rating by jadeon santos
"Amber was very helpful and informative with policies/discounts that i had no clue existed also she made me feel very comfortable in trying new things like drive safe and save."
We responded:
"Jadeon, Mahalo for taking your time to leave our Kahului office a review! It's wonderful to hear about your positive experience working with Amber. She is excellent at helping customers understand their policy details.. not to mention she's great at helping customers save wherever possible! Again, thank you kindly for your business & we look forward to working with you again soon. Sincerely from the Mark Rich State Farm team of Kahului~"
Janet MinkinRoberts
May 25, 2022
5
out of
5
rating by Janet MinkinRoberts
"Amber has been very helpful with answering my questions. She even gave me some tech Support!"
We responded:
"Aloha Janet - you sure had us cracking up with this one! 😀😊 Mahalo for taking the time to leave us a review. We are very pleased to hear you feel well taken care of and that Amber has been of great assistance to you! We kindly thank you for your business, support, and always bringing such a wonderful energy to our office. It's very much appreciated & we look forward to talking with you again soon. Sincerely from Mark, Celia, Jenn & Amber Mark Rich State Farm of Kahului"
J F H S Creations
May 3, 2022
5
out of
5
rating by J F H S Creations
"💯"
We responded:
"Aloha~ Such a pleasure working with you! Thank you kindly for your business. We greatly appreciate your support and taking the time to leave our Kahului team a review. Have a wonderful week & we look forward to working with you again soon! Sincerely from the Mark Rich team of Kahului~ Mark, Celia, Jenn & Amber (808)873-6717 Mark@markarich.com"
Nikkipoo
March 22, 2022
5
out of
5
rating by Nikkipoo
"amazingly friendly and helpful staff! thank you for your help today! i was able to get my safety check done and now i can keep the appointment with dmv this afternoon! thank you again!"
We responded:
"Wow! A huge MAHALO to you for taking the time to leave our office such an encouraging review. It's very rewarding for our team to receive this type of confirmation that customers are pleased with the quality and efficacy of the service we strive to provide each person, each day! Again, we thank you for your kind words & hope you have a wonderful rest of your week~ Mahalo from the Mark Rich Team"
Jason Howell
March 2, 2022
5
out of
5
rating by Jason Howell
"Super helpful, all my insurance needs in one easy to contact , polite .place"
We responded:
"Aloha Jason, Mahalo for taking the time to leave our office a review - we greatly appreciate your family's support & business over the years! Our team is very pleased to hear this feedback because that means we're providing the excellent service to our customers that we aim for on a daily basis. Thank you again and we look forward to talking with you soon~ Sincerely from the Mark Rich State Farm team"